Shipping policy
Crown of Beauty Shipping Policy
Shipping Information
Thank you for shopping with us! We are committed to delivering your hair accessories safely and efficiently throughout South Africa.
Processing Time
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Orders are processed within 1–3 business days after payment has been confirmed.
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Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Time
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Standard delivery takes up to 14 business days from the date your order is dispatched.
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Delivery times may vary depending on your location and courier service availability.
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Business days exclude weekends and public holidays.
Shipping Costs
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Shipping fees are calculated at checkout based on your delivery address.
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Free shipping promotions may be offered from time to time and will be clearly indicated on our website.
Order Tracking
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Once your order has been dispatched, you will receive a confirmation email with tracking information (where available).
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Customers can use the provided tracking details to monitor their shipment's progress.
Delivery Delays
While we strive to meet the estimated delivery time frame, delays may occur due to:
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Weather conditions
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Public holidays
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Courier-related issues
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Remote or outlying delivery locations
We will communicate any significant delays as soon as possible.
Incorrect Delivery Information
Please ensure that your shipping address and contact details are correct when placing your order. We cannot be held responsible for delays or failed deliveries resulting from incorrect information provided by the customer.
Lost or Damaged Parcels
If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date. We will work with the courier service to investigate and resolve the issue.
Contact Us
If you have any questions regarding your order or shipping, please contact us at:
Email: enquiries@wigcare.co.za
We appreciate your patience and support and look forward to helping you accessorize with confidence! xx